30 Day Money Back Guarantee
We find that many times there is an alternative product that will work for your needs, or even a simple modification that can be made to your door to get your new keyless entry up and running. We welcome the opportunity to talk with you about your specific situation. Of course there are times when you simply just need to return the product. We fully understand. It is our goal to make the process comfortable and uncomplicated.
Eligibility
- Return must be requested within 30 days of original order date. If you request a return after that time period, you will be subject to a 25% restocking fee.
- Resaleable Condition: The lock cannot have been installed and it must be in its original packaging just like it was received. All instructions and templates must be returned as well.
- The lock needs to be returned just like it was sent: inside of another protective box. Do not use the original lock box as the return shipping box. If you put shipping labels, writing, or tape on the original lock box it will result in a restocking fee and possibly void the return.
- We do not accept returns/exchanges of Keyed Alike orders. This applies to standard and IC/removable core cylinders.
- Services Rendered such as code setting, programming, and keying alike are non-refundable items.
- We do not except returns/exchanges of special orders.
- We do not except returns/exchanges of orders with 12 or more locks. See our policy for orders with 12 or more locks. Read More
