30 Day Money Back Guarantee*
99 times out of 100 you won't need this, however if the lock, camera, or other security hardware doesn't work out for you, GoKeyless™ offers the best return policy in the industry with our 30 day money back guarantee.*
We just feel it's the right thing to do — if you're not totally satisfied, or feel we let you down in any way — we will give you your money back.
Everything in our store is truthfully described, first class in quality, and typically put through more abuse by the manufacturer's testing agencies than you ever would, so you know it will hold up.
You have the final word though. When you want to return a product, you are welcome to - the reason isn't even important. We'll happily exchange it, or get you your money back fast.
When you have any questions about an item before purchasing, please contact us by phone at 877-439-5377, use our live chat service, or email us at sales@gokeyless.com. If you need assistance programming your lock, or are in need of technical support, please contact us at (937) 890-2333.
*DISCLAIMERS
- Cancelled orders that have already shipped (generally items ship within 2 hours after ordered) are subject to a 15% restocking fee.
- Orders of 12 locks or less, and orders of locks (not accessory items) we have in inventory listed on the site. When you are needing more than 12 locks, call us toll free at (877) 439-5377, or from Outside the U.S. at (937) 890-2333 to order first lock, try it out to be sure it's exactly the one you want, then call us to place remaining order.
- Not applicable for custom keying orders, whether standard or IC/removable core cylinders.
- Morning Industry locks must be unopened and in original packaging when returned to us for a full refund - the manufacturer's packaging of the Morning locks is such that once the plastic packaging seal is broken, the lock is not resaleable. Orders of Morning locks that you order keyed alike, cannot be cancelled as our locksmith has to break the packaging seal to key the locks.
- Product purchased against the recommendation will void the return policy, i.e. cylindrical lock is purchased rather than a mortise when it is explained that only a mortise locking mechanism is compatible with your existing door prep.
