Your Order
Emails concerning your order
Once you’ve placed your order you will receive several emails about it. First you will receive a payment confirmation from our payment processor, PayPal, that your payment was approved. Second, you will receive your sales receipt from GoKeyless. Finally, once your order has shipped, and the tracking information has been provided by the carrier, Fed Ex, UPS, or USPS, you will receive your tracking number.
Order Status
The fastest and easiest way to check the status of your order is by clicking the Order Status page and submitting your order number.
You may also email us at support@gokeyless.com, or call Customer Service at (877) 439-5377.
Tracking your Order
Upon placing your order you are notified of your order’s status by email, and you may also check the status, under the My Accounts section by logging in. Tracking numbers are assigned to all orders via the carrier, Fed Ex, UPS, or USPS and may take up to 48 hours after your item has already been shipped to appear in the carrier’s tracking system. This means that although your order is already on its way to you, details about your shipment may not be available for up to 48 hours.
GoKeyless will notify you by email once tracking information is available from the carrier. You may also continue to track the status of your order under My Accounts. Simply click the My Accounts link.
Delivery of your Item(s)
The item you order from www.gokeyless.com, and the location you are having it delivered to will determine the various shipping methods you have available to you. This will also determine associated shipping charges.
Generally, items are shipped either UPS or Fed Ex ground. Items being shipped ground to the 48 contiguous U.S. addresses can take anywhere from 1 day to 5 days depending on your delivery location. Midwest and East delivery address usually take the shortest time, Mountain and West address a little longer.
Upon receiving your keyless entry item(s) immediately inspect the contents to be sure there is no potential damage that may have occurred during the shipment. This would be extremely rare anyways, but it's always good to check.
If you have any questions, please call (877) 439-5377.
Cancellations
Once you have clicked “Submit my order” we cannot cancel or change it. Our process is designed to fill and ship your items with as little delay as possible. You may however return or exchange your time by following the guidelines in our “Order I Received” section under Customer Service.
Two instances where you can cancel would be if an item is back ordered, or if for some reason we were unable to process your payment.
Secure Ordering
GoKeyless.com uses the industry standard protocol for encryption, SSL, or Secure Socket Layer to keep your order information secure.
Return Policy
Best in the business – you won’t find another supplier as flexible and forgiving as us. Yes, we are in business to stay in business but we shop and buy online just like you and expect a solid guarantee and hassle-free return policy.
99 times out of 100 you won't have to return your lock, but just in case the lock does not work out for you, GoKeyless™ offers the most generous return policy in the industry with our 30 day money back guarantee.* If you have any questions about a lock before purchasing please contact us by phone at 877-439-5377, use our live chat service or by email at sales@gokeyless.com. If you are having problems programming your lock and are in need of technical support please contact us at (877) 439-5377. We offer technical support for the majority of our products, and if for any reason our in house technician cannot help you we will direct you to people who can.
If you do find that you need to return the lock simply contact Tom Johnson at (937) 890-2333 or by email at RMA@gokeyless.com for an RMA number (RMA #'s are valid for 15 days from the date issued, the product must be returned to us by this date). Return your lock to us in resalable condition, and we will refund your purchase price less your shipping. (Remember to include the RMA# for we can only accept and process returns with an RMA#) Chances are you will be like 99.9% of our customers and love your lock, in that case, tell your friends and make them jealous!
Returns must meet the following conditions:
- RMA# must be requested within 30 days of orginal order date. A 25% restocking fee will accompany RMA#'s requested after this date.
- Resalable condition: The lock must be uninstalled and it must be in its original packaging just like it was received. All instructions and templates must be retuned as well.
- The lock needs to be returned just like it was sent: inside of another protective box. Do not use the lock box as the return box. Putting shipping labels, writing or taping up the box will result is restocking charges and possibly void the return.
- The RMA# needs to be displayed on the return label and the package must be received by the expiration date of the RMA#. If you ship back a return that does not have an RMA or Exchange number you may not receive credit for the lock and thus not receive a refund as well as it would be subject to a restocking fee.
- The lock must arrive at our office located at the Dayton Int'l Airport within 30 days of your original order date.
If these conditions are not met there is a 25% restocking fee to replace parts, packaging or any other damaged or lost items.
*Cancelled orders that have already shipped (generally items ship within 2 hours after ordered) are subject to a 15% restocking fee.
*Orders of 12 locks or less and for orders of locks (not accessory items) that we have in inventory listed on the site. If you are needing more than 12 locks, call us toll free at (877) 439-5377 to order first lock, try it out to be sure it's exactly the one you want, then call or email us to place remaining balance. Morning Industry locks must be unopened and in original packaging when returned to us for a full refund - the manufacturer's packaging of the Morning locks is such that once the plastic packaging seal is broken, the lock is not resalable. Orders of Morning locks that you order keyed alike, cannot be cancelled as our locksmith has to break the packaging seal to key the locks. Any lock purchased against the recommendation will void the return policy i.e. cylinder lock is purchased rather than a mortise when it is explained that only a mortise lock will work.
Return Address
If you wish to return an item, ship the package to the following address:
GoKeyless
RMA Department
3646 Cargo Road
Dayton Int’l Airport
Vandalia, OH 45377
Please note: www.GoKeyless.com is not responsible for shipping or handling, for returned items.
Damaged or Defective Items
It would be extremely rare, but if you received an item was damaged or defective upon arrival, please call our Customer Service Department immediately. It is important that you contact us before returning the item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges.
Before you call, please have your order number available. If you do not know your order number, please visit your (insert link to My Accounts) My Account page to find the number in your order history.
In addition, please be prepared with a detailed description of the damage or defect before contacting us.
Contact our Customer Service Department at 1.877.439-5377.
Wrong Item, Color or Size
If you receive the wrong item, or if an item you receive is different from what you originally ordered, please contact our Customer Service Department immediately. It is important that you contact us before returning your item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges.
Before you call, please have your order number available. If you do not know your order number, please visit your (insert link to My Accounts) My Account page to find the number in your order history.
In addition, please be prepared with a detailed description of the difference between the item you ordered and the item you received before contacting us.
Contact our Customer Service Department at 1.877.439-5377.
Exchanging an Item
In our busy lives it’s easy to unknowingly order the wrong color, or enter in the wrong information when placing your order.
Unlike other vendors, we understand how this can happen and we don’t give you grief over it! Simply call our Customer Service Department, have your order number ready, and we will get you squared away.
Contact Customer Service Department at 1.877.439-5377.
Please note: www.GoKeyless.com is not responsible for shipping or handling for exchanged security items.
Cancel or Change My Order
Once you have clicked “Submit my order” we cannot cancel or change it. Our process is designed to fill and ship your items with as little delay as possible. You may however return or exchange your time by following the guidelines in our “Order I Received” section under Customer Service.
Two instances where you can cancel would be if an item is back ordered, or if for some reason we were unable to process your payment.
