Your Order
Emails concerning your order
Once you’ve placed your order you will receive several emails about it. First you will receive a payment confirmation from our payment processor, PayPal, that your payment was approved. Second, you will receive your sales receipt from GoKeyless. Finally, once your order has shipped, and the tracking information has been provided by the carrier, Fed Ex, UPS, or USPS, you will receive your tracking number.
Order Status
The fastest and easiest way to check the status of your order is by clicking the Order Status page and submitting your order number.
You may also email us at support@gokeyless.com, or call Customer Service at (877) 439-5377.
Tracking your Order
Upon placing your order you are notified of your order’s status by email, and you may also check the status, under the My Accounts section by logging in. Tracking numbers are assigned to all orders via the carrier, Fed Ex, UPS, or USPS and may take up to 48 hours after your item has already been shipped to appear in the carrier’s tracking system. This means that although your order is already on its way to you, details about your shipment may not be available for up to 48 hours.
GoKeyless will notify you by email once tracking information is available from the carrier. You may also continue to track the status of your order under My Accounts. Simply click the My Accounts link.
Delivery of your Item(s)
The item you order from www.gokeyless.com, and the location you are having it delivered to will determine the various shipping methods you have available to you. This will also determine associated shipping charges.
Generally, items are shipped either UPS or Fed Ex ground. Items being shipped ground to the 48 contiguous U.S. addresses can take anywhere from 1 day to 5 days depending on your delivery location. Midwest and East delivery address usually take the shortest time, Mountain and West address a little longer.
Upon receiving your keyless entry item(s) immediately inspect the contents to be sure there is no potential damage that may have occurred during the shipment. This would be extremely rare anyways, but it's always good to check.
If you have any questions, please call (877) 439-5377.
Cancellations
Once you have clicked “Submit my order” we cannot cancel or change it. Our process is designed to fill and ship your items with as little delay as possible. You may however return or exchange your time by following the guidelines in our “Order I Received” section under Customer Service.
Two instances where you can cancel would be if an item is back ordered, or if for some reason we were unable to process your payment.
Secure Ordering
GoKeyless.com uses the industry standard protocol for encryption, SSL, or Secure Socket Layer to keep your order information secure.
