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It's Easiest with Us

Returns are never fun, but we don't want you to worry about it if this is what you need to do.  GoKeyless™ makes it easy to return or exchange a product.  You get a 30 Day Money Back Guarantee.*  We've checked around, and it is the best in our industry.

When you have any questions about an item before purchasing, please contact us by phone at 877-439-5377, 937-890-2333 (Outside U.S.), use our live chat service, or email us at sales@gokeyless.com.

We have a full time sales team that can assist you in finding the product that fits your needs. We want you to have the correct product the first time.

Try contacting our Technical Support Department before returning/exchanging your product: (877) 439-5377.  We offer technical support for the majority of our products, and if for any reason our in house technicians cannot help you, we will direct you to the people who can.


Wrong Item, Color, or Size

It is extremely rare, but if you receive a package with a product that is different than what you ordered please contact us immediately. It is important that you contact us before returning the item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges.

Please be prepared with your order number and a list of the products before contacting us.

Exchanging an Item

In our busy lives it’s easy to unknowingly order the wrong color, or enter in the wrong information when placing your order.

Unlike other vendors, we understand how this can happen and we don’t give you grief over it! Follow the instructions of our Official Return/Exchange Procedure.

Cancel or Change My Order

Once you have clicked “Submit My Order” we cannot cancel or change it. Our process is designed to fill and ship your items with as little delay as possible. You may however return/exchange your order by following the instructions of our Official Return/Exchange Procedure.

The only time that we can except order cancellations is if the product you ordered is on backorder.

Damaged or Defective Items

It is extremely rare, but if you receive an item that is damaged or defective upon arrival please contact us immediately. It is important that you contact us before returning the item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges.

Please be prepared with your order number and a detailed description of the damage or defect before contacting us.




Official Return/Exchange Policy & Procedure

Step 1 You must meet the following conditions in order to return a product:

If you believe that your return meets the conditions mentioned in Step 1 then proceed to Step 2.

Step 2 Send an email to returns@gokeyless.com with the following information:

*Alarm Lock Trilogy locks have a date stamp on the inside backing. The stamp must comply with the 2 year guaranteed manufacture warranty.

Step 3 Wait for a reply from us. We will respond within one business day.

Step 4 If your return/exchange request meets the conditions mentioned above, you will be given a RMA#. This is the authorization to return your product to us.

Return Address:

GoKeyless
RMA# XXXXXXXXXX
3646 Cargo Road
Vandalia, OH  45377

Step 5 Once we receive the return we will promptly review the product's condition. If all of the conditions are met, we will refund your purchase minus the price of the shipping. Refunds are issued by our Accounting Department approximately 1 week after the returned package has been recieved and processed.

 

Other Conditions




Orders With 12 Or More Of The Same Item.

Many of our customers need dozens, and sometimes hundreds, and thousands of items. When your project calls for 12 or more items, contact us to order just one item, try it out to be sure it's exactly the one you want, then contact us again to proceed with the balance of your order.