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GoKeyless Reviews

“I am very glad that I used GoKeyless.com. The original lock had a defect and when I contacted the manufacturer, they told me there wasn't much they could do for me. When I told them I purchased it through GoKeyless.com, they said no problem since GoKeyless was such a major distributor of their products, and wrote me a return authorization and immediately sent me a replacement. Had I made my on-line purchase from anyone other than GoKeyless.com, I think I would have had a real problem.” ~ Richard, Griswald, CT

“Your service was perfect - even to the point of giving me the factory contact who was very helpful. Thanks for being a "Solution Provider" and a "Problem Solver."” ~  Cyril Rice from North Carolina

“Sure, you can use my story. Because after you add up the cost of a new lock ($30-50 each), plus the time to replace the lock (maybe an hour each time) and the sheer number of keys I've had to copy and/or replace over the years (I'm not sure I can count that high), never mind the general aggravation, I would've saved oddles of time and probably some money, to boot!” ~ Natalie Cooper-Berthe, President, Mid-Atlantic Curves Coop (MACC), Owner, Curves of Mt. Pleasant, Washington DC, Takoma Park MD, Hyattsville MD

“Of all the organizations I have dealt with over the years, yours is unquestionably the best. Ed, your response to my request for assistance was above and beyond what one might expect. Further, I have spent extended time on the phone with several technicians and each has provided exceptional assistance. In particular, Jerry provided assistance that probably cannot be found anywhere else. If only the computer world could even approach your customer service culture. Well done for a top notch organization.” ~ Capt. David G. Smith, USN (Ret.), ex-Commodore Poseidon Nuclear Submarine Squadron

”EXCELLENT ORDER RESPONSE” Ronnie, West Monroe, LA

”Wow very impressed you guys are quick! Good business, thank you.” Byron with the U.S. Coast Guard

”This is great-thank you very much. Your customer service is outstanding.” Rob Senior Engineer for The City of Middletown

“Wonderful customer service!! Damm hard to find these days...Ill be back” ~ David from Washington

”I recently ordered 2 keypad units through your company. I ordered them on Wednesday afternoon and was shocked to receive the product on Thursday morning before even receiving notification that they had shipped. In the past I have ordered through different companies and it takes days to process the order and for the items to ship. Your turn around time for my order was exceptional. I will highly recommend your company to any colleagues in need of key-less entry units!” John with Saks Fifth Avenue in MA

”Thank you for the peace of mind this lock will hopefully give us. You guys should really consider teaming up with the autism and special needs community more and have this be the go to place to get the "autism proof" lock. I have done hours of research looking for the best place to get the best lock to keep my son with autism safe - and you guys won :)” Jessica, Naples , FL

”Lock was exactly as was described and it installed with no problems. Technical support staff where friendly and helpful. I did everything thru chat.”

”I just love it!” Michael, Sayville, NY

”Thank you very much for the excellent customer service provided to me. It's easy to be friendly and cooperative when you're selling an item but the true test of a company's integrity is how they deal with dissatisfied customers- I will continue to recommend this company to all of our family, friends and co workers. Thanks again.” Sarah

”Well done for a top notch organization.” ~ Capt. David G. Smith, USN (Ret.), ex-Commodore Poseidon Nuclear Submarine Squadron

“GoKeyless has been very good at their customer service and support. I ordered the Schlage lock and the Vera Lite system. At first we thought the lock was not working so they sent me another one. As it turned out, the Vera Lite does not work with the lock or thermostat. We talked to a service tech at Vera Lite for several hours trying to get it to work. There was a language problem understanding the Vera Lite person. Tom at GoKeyless has been very helpful. Now waiting on Tom to send the system by Schlage to complete the set up.” ~ Gerry, Mooresville, NC

“Received very promptly, and was exactly what we ordered. Perfect.“ ~ Jenny

”This was my first purchase with gokeyless... and even with a slight hiccup I was pleasantly surprised. I had ordered a master key and combination retrieval pin to receive the wrong one/version. One call and this was taken care of very quickly. Not only do they sell great products, gokeyless has superior customer service, by saying what they will do and doing it! I recommend these folks without hesitation!” ~ Kevin, Cuba, NY

“I appreciate the professionalism that you have shown us regarding our order.” ~ Jon P., Cranston, RI

“Products arrived today. Thank you for your companies spectacular and quick service. I will definitely use you guys on all future lock needs.” ~ Trey Wiederstein, The Struthoff Company, San Antonio, TX

“GoKeyless is an outstanding company to deal with. Not only are they the least expensive supplier, their communication skills are second to none. I usually order enough products, that shipping is free, and on the ONE occasion I ordered the wrong lockset, the return process was absolutely flawless and trouble free!! This is an outstanding supplier, and they seem to bend over backward to make sure all is in order. Several times, I have had to request multiple locks be keyed alike, and this was taken care of at no extra charge. I highly recommend “GoKeyless” to anyone.” ~ Jerry, Eugene, OR

“I HAVE BUT ONE THING TO SAY ABOUT GO KEYLESS THEY ARE THE BEST I HAVE EVER USED AND I HAVE USED MANY. YOUR CUSTOMER SERVICE HAS ALWAYS BEEN THERE FOR ME WHEN I NEED ANYTHING. YOU CAN BE PROUD OF THAT DEPARTMENT THEY ARE THE BEST OF THE BEST THANK YOU FOR ALL YOUR HELP AND CONCERN FOR ALL YOUR CUSTOMERS.” ~ Russell, Woodway, TX

”Excellent products and service.” Neil from Michigan

“Hi. This purchase is without a doubt the fastest transaction I have had with a vendor that also included shipping information.” ~ ROBERT T. MCNAMARA, SUPPLY SPECIALIST, C CO, 2ND BN, 1ST SWTG(A), (SFUWO), Key West, FL

“Thank you.  By the way, I love the two locks I bought!” ~ Victor Cayanan, Senior Paralegal LATHAM & WATKINS LLP

“I am incredibly impressed at the speed at which you got my order in process and your quick emails with invoices etc. Great job!!” ~ Cynthia Shaw, Sutton Group Quantum Realty Inc.

“Thank you for your prompt shipping and service.”

~ Larry Pithan, PE , Senior Vice President, KJWW Engineering Consultants

“I just want to express how satisfied I am with your company, customer service and products. Your customer service is exceptional. I have called with many questions. All of them have been professionally handled. I must give special thanks and praise to Jason. Also your product 900 series dead bolt lock is super. It is strong and easy to use. It is exactly what I needed for all the rooms in my hostel. I am pleased with my experience with your company. I can't wait to buy more of your fantastic products..”

~ Michael K.

“Well I have just bought 5 more of these locks and will again receive them on the very next day. What a great business you have there and I will look for you in the future.

Thanks again.”~ Andy Dominique

“My recent experiences with your company deserve special comments, and hopefully they will come to the attention of the President of the company.

“I was satisfied with the service. I had to return an item and the process was easy and hassle free. Thank you.” ~ Ralene

“I appreciated the easy access to purchasing our simplex locks and the immediate shipment of the item. We have found your company to be very responsible and will put our trust in your firm for any future purchases. !” ~ Susan, Dell Construction Company, Eau Clair, WI

“GoKeyless has excellent service with top quality products. We purchased a keyless entry lock and found it to be very sturdy and yet easy to install and operate. We will definately be ordering from you again in the future. Thank you!!!” ~ Stewart, Stewart's Remodeling, Morris, IL

“I would buy from GoKeyless again, their product selection was outstanding, shipping was prompt, and prices very competitive!” ~ Mark, Parkville, MD

“Everything was good this is the third order or so i place for locks. I had to call tech support this time , and the techs new their business and help me. Thank you.” ~ Richard, Las Vegas, NV

“Although I haven't installed my lock as of yet ,everything appears to be as sold to me, Go Keyless was very easy to deal with and recieved my lock when I was told. I will definetly use Go Keyless again.” ~ Troy, Floor Solutions

“We received the parts and the lock works fine.  I wanted to tell you guys thanks for helping get the problem fixed. Every time I called some one answered, and you got right on the problem and I appreciate that.” ~ Nick, Weaver Construction

“5 star service - VERY helpful - Great prices - would recommend to anyone” ~ Rosen, Centreville, VA

“Thanks for expediating these locks. My leadership will be extremely happy to know that they are on their way. As you know security in Pakistan is a very big deal for those of us who are serving over here. These locks will go along way in helping us ensure the safety of our troops who are getting the job done! Thanks again for all your support!” ~ Captain Gary F.

“Other than a purchasing glitch on our end ,the purchase went smooth and you pricing was very completive and favorable. Nice web site to navigate also. All is Well.” ~ Dave, ATK Small Caliber Systems.

“Wanted to let you know that we are a small business and moved to our new offices a few weeks ago. Prior to the move we wanted to get a proximity card lock. We went to GoKeyless.com and had numerous questions. We did a live chat and also spoke to a person who was very knowledgeable about locks. They guided us to the correct lock and also gave us some money saving ideas. We got the locks within a few days. We had questions installing the lock and they were promptly answered. I recommend anyone who is looking at a painless process to go to GoKeyless. We plan to buy all our locks from GoKeyless. It took longer to get a locksmith to put the lock than the whole process of identifying the correct lock, getting the lock and programming the lock. Refreshing to get great service from knowledgeable people and a low price.” ~ Manu from McLean, VA

“Knowledgeable, professional, accommodating and excellent follow through ? all at a great price. Highly recommend.” ~ Neil from Newton, MA

“I just wanted to let you know that I got the telephone call from Steve Caldwell saying that he would send me a new lock along with a shipping label to return the old one. I cannot tell you how pleasant it is to deal with a company that is willing to assist even though technically the time for a return has past. It's good to know that people like you exist in the world. It's been a bad week of dealing with people who do not do the right thing (I practice criminal law), and you have been a bright spot in a bad week.” ~ Julie, Canton, MS

“The locks are really working great. I appreciate your company fast response to the one lock that was defective from the start and you sent another out so quickly. All five are doing great, thanks again!” ~ Tracy, Tyler, TX

“Hi Tom, actually the lock worked and it's awesome and we absolutely love it. We have already refered a ton of people to your site. I had bought an additional gate box that the lock is supposed to fit in but it turns out that we didn't need it. So thank you so much for your prompt reply.  I will send out the lock box soon.” ~ Thanks again! AJ

“I was very impressed with the service I received from GoKeyless. My error in ordering was immediately corrected. It was a delight to interact with the GoKeyless folks.” ~ Mark, Jackson, WY

“Just want to say "Thank You" for the great service at GoKeyless. Once again it was easy ordering, quick shipping, and a great product.” ~ Rick Thornhill, Thornhill Construction, Tucson, AZ

“Purchase experience was a good one. Item ordered was perfect and came on time.” ~ Toby, San Antonio, TX

“Great company to do business with. We are very satisfied with our door lock.” ~ Nancy, Zolfo Springs, FL

“We found the entry set we purchased very well constructed, attractive and affordable.....it is just as described through your customer service and website information contacts .......it helps to show off our new tiffany glass inset entrance door...fast service and comprehensive information was supplied from your company along with great shipping experience....highly recommended.......” ~ D. & G. M, Canada

“My friend across the street runs a B&B and I will give her your details -- she needs a similar setup for her guests. Thanks again Brandon, you're great to do business with -- you can quote me on that.” ~ Thanks, Kali

“We placed our first order with GoKeyless the other day, and working with Amy made it very easy. I had some questions and while on the phone, emailed them to Amy who answered them while we were still talking. She made the order process very easy and quick. When my company is ready to make another purchase, I will look forward to talking to Amy again.” ~ Thanks, Bob Lauterbach, Goldrich & Kest

“Good morning, I just finished the installation of our lock and am sending you a few pictures of the finished product. I am very happy with the product and wanted to thank you for your help.” ~ Thomas Jones, GE

"Great Product - A+++++!”~ D.A., California

“To the folks at GoKeyless. Thank you for making my purchase of a lock easy and quick and for the fast shipping! I want to compliment I think it is Michelle, who spoke to me a few days ago regarding my concern over the shipping address. She was ever so polite; checked it out and called me back quickly to reassure me it was going to the correct address. A pleasure dealing with you.” ~ Marie Heys.

Over the past two weeks I have worked with Tom and obtaining, installing and returning a lock set. Tom was not only very professional and knowledgeable but a genuinely nice guy. Although I am not in the business of installing locks, I wish I were. It would be a real pleasure working with people like Tom on a regular basis.” ~ Bill Green, Managing Director, GMAC Real Estate

"Hello! I just received my keyless lock by Morning. What a great lock and what a pleasure to install. I have installed many locks of all different brands in the course of moving to different houses. NEVER has one gone in so easily. It works perfectly, exactly as I want it to work and exactly as described. And I received it very quickly! Please feel free to share my comments with your customers and future customers!"~ David K., Florida

“To whom it may concern, I have been dealing with Amy regarding a purchase of 5-6 electronic locksets and related equipment for my boat club. I have found her to be very helpful, very friendly and extremely prompt in her replying with further information and answers to questions. Her customer service is exemplary and you can attribute my abandonment of shopping around to other websites to her performance.” ~ Michael Patria, Commodore, Pootatuck Yacht Club

"The locks are great and the owners really like them!" ~ Copperfield Custom Homes, Texas

"My Simplex 900 keyless lockset arrived yesterday in record time. Thank you for getting it here so quickly." ~ G. McMahon, NH

“I purchase a keyless lockset from GoKeyless. I used the web site, the chat service to ask questions, and then made a phone call. All experiences were great! I especially liked the chat service where I could ask questions and get a reply fast. The person on the chat and the phone call were the same person and I was more than satisfied with her service, attitude, and knowledge of the product. My keyless lock was installed within a couple of days!

I was so satisfied that I just purchased another keyless lockset for another door! I received the same good service when I phoned the second time. I am happy to report that my experience with GoKeyless is super! I had some family and friends over during the weekend and they remarked how nice the lockset looked and were impressed with how it worked. I was happy to recommend GoKeyless to them. ” ~ David A. Toth

“I would like to say thank you for the outstanding customer service I received from your Accounts Manager, Amy Payton on May 22, 2008.  Your locks were installed at a dialysis clinic recently and the paperwork discarded. The clinic needed to reset the locks, so Amy helped me by sending the documents we needed shortly after my request.  Again, we thank you for such a pleasant ending to this experience.” ~ Rayne, Marathon Resources, Inc., Scottsdale, AZ

“Dealing with go keyless was a great pleasure. Even though the locks didn?t fit they were very happy for me to return them. I will definitely work with go keyless again.” ~ Khashy Eyn, President/CEO, Platinum Properties, New York, NY

“This morning I had to retrieve the event log from our DL-2800 lock and was unable to do so on my own. I called GoKeyless.com were I have purchased the lock and was transferred to Tom immediately. Tom walked me through the steps and solved my problem very quickly and professional. Thank you for the help.” ~ Jerry, Community Resource Mortgage, Columbia, SC

“Thank you very much. That is very generous and professional of GoKeyless. I recognize GoKeyless is not the manufacturer of the locks. I really appreciate your responsiveness on my recent purchases and I will be ordering the Sunnect AP501SN locks from GoKeyless for my main residence in California when I return there at the end of the month. For now I am enjoying the 75-80 degree weather at our South Florida vacation residence. Thanks again.” ~ Joseph, Angels Camp, CA

“Thanks for all your help guys. We are enjoying the locks. I was a bit confusing to program. We will actually be calling you today.  I have to mention the service we received from Amy and the team was second to none. I will definitely purchase from Go Keyless again and I will recommend it to others.  For your Canadian customers I suggest to ask them if they want it delivered by UPS or by US postal service.” ~ Janice, Bell Canada Enterprise Group

“I am with the Department of Homeland Security. I was tasked to research Corbin-Russwin cipher locks. I was not able to locate that particular hardward in the Internet. I placed a call to your Corporate Office and spoke to Ms. Amy Payton. She was extremely professional and helpful, to include, she went the extra mile and emailed our agency information that we were looking for.  It was a pleasure working with such a pleasant and helpful individual. ” ~ Linda G. Area Commander

“The keyless lock arrived very quickly! It is perfect! Very Happy with my purchase. ” ~ Debbie Henning

“I just got off the phone with Michelle, who was the most helpful person that I’ve spoken to about push-button locks! She directed me clearly and succinctly to the product pages for us to both look at the features together; described the various features of one, then compared it to another that I asked about – again, very clearly and succinctly. Talked about the pros and cons and reasons for various features and/or products. She simply appeared so very knowledgeable, and appeared to know the products in depth. Great staff person! So helpful and pleasant. Thank you Michelle!” ~ Jackie

"Fast shipping GREAT!!!!!" ~ D.K. - Corpus Christi, Texas

“I called Tom Johnson back this morning and he was so polite and very knowledgeable about the product in which I had a few simple questions about. I feel very comfortable about programming our 2 new DL2800 locks after talking with Tom. He walked me through the steps in which I will be using to use your locks to the fullest of they ability. Thank you very much Tom.” ~ Bonnie Reed, Molitor Brothers Farm

“Mr. Stamps, I will let you know if it works whenever maintenance will approve this
procedure. Thank you very, very much for your prompt answer. It's the fastest answer to any inquiry ever... I have been looking into this matter for several months and you are the only one who answered! We are located in Montréal, Québec, Canada so it is maybe why you couldn't reach me. I greatly appreciate your help.” ~ Regards, Martine Saint-Germain

"Installing and using the locks at home was so easy and convenient, we bought more for our business! Thank you GoKeyless!" ~ C.A.A., Ohio

"Installation of the lock was easy once I got the adapter gear for my non-standard hole spread. Glad you offered it. Probably even more important to me was your ability to have it sent to us so quickly. When I spoke with you the evening we arrived I had no idea that I would have the adapter the next morning. Thanks again for such great service." ~ James K., Disney Area Vacation Home

“My name is Bob. I am the Purchasing Coordinator for Clinica Family Health Services. We purchased 4 of your Trilogy DL1300 locks for our Admin building. I am not any sort of a technical person what so ever. I was having difficulty in programming our locks and transferring info from the DTM to our locks. Tom was very helpful and knowledgeable in our problems and explained things so that I could understand. I am so thankful for Tom and his efforts to get us going forward in a safer and "keyless" building. Please thank Tom again for his efforts and professionalism in dealing with our problems. ” ~ Bob, Clinica Campesina

“I like the locks, they function nicely for a home where no keys are wanted.. with no batteries either!” ~ Debi

“Completely satisfied with this order and my previous order for a Sunnect digital deadbolt lock which has now been installed and works like a dream.” ~ John, Westmount, Quebec

"The first lockbox we purchased would not open, your sales staff when contacted immediately sent us a replacement and a return label for the defective unit. Your company was courteous and efficient and we would recommend them to anyone. ” ~ Bob, Warren, OH

"I need to replace locks on two of my condos in the Keystone ski area from their safloks.  To accomplish this I have had to rely heavily on Jason Karrick.  He has been extremely gracious and responsive in sharing his time and expertise to get me to the locks I need to accomplish my goal.  I appreciate the work of Jason and all your staff in working to get to the solution I need.” ~ James from Colorado