Official Returns / Exchange Policy & Procedure
Customer Return Process
1. Review our Return Policy to ensure your order is qualified.
2. Email the Returns Form to [email protected]
3. A Customer Service representative will reach out to you with approval and provide a pre-paid shipping label and instructions for returning the product to our facilities.
4. Once the product is received, our returns department will evaluate the product condition and our team will provide an update on the refund status.
Items and Services Ineligible for Return
· Specially ordered Merchandise
· Used/Installed Merchandise
· Clearance/Discontinued Product
· Services Rendered (programming, keying, code set, support/training, installation)
· Third party services purchased outside of GoKeyless will not be reimbursed, including but not limited to locksmiths, installers, and other trade professionals.
Return Shipping Fee
Applicable return shipping costs will be deducted from your return. The return shipping costs can vary depending on the location of the return, size and weight of the item and selected return method. In addition, any delivery shipping fees or service charges collected on the order will not be refunded.
Refund Timing
We’ll initiate your refund when we receive your item(s) at our facilities. Generally, refunds take 5-7 days but may take up to 2 weeks.
For the complete terms regarding guarantees and warranties see GoKeyless Terms of Sale and Use of Website