Our Process

Upgrading your security system by transitioning to keyless locks improves operational efficiency. We believe our sales process should do the same. The GoKeyless sales system allows customers to work directly with our team of experts to collaborate on product design and fulfill orders as quickly as possible.

Free consultation with one of our security experts

To determine which GoKeyless locks work best for your unique security needs, we'll review all potential options and identify the optimal solutions. In addition, we consider your budget and time restraints and recognize that both time and cost-efficiency are essential parts of the process. Whether you prefer online communication or a phone call, our team is here to offer guidance and answer any questions you have about our products.

Physical or virtual site walkthrough

From residential homes to sprawling corporate complexes, our team can perform a walkthrough evaluation virtually or in person. Our experienced product experts know which security vulnerabilities to look for and can recommend and engineer products for your specific requirements.

System design

Complex security needs require tailored strategies. If you could benefit from engineering expertise that provides custom solutions, your Account Executive will work with our Customer Success team to facilitate your system's design and product installation.

Statement of work

After identifying the products and installation services required for the project, the Account Executive will provide the customer with a legally-binding document outlining and defining all the work management aspects of the project, including deliverables and timelines.

Prepare a quote and present for approval

After determining which products and installation services you'll need, a member of our Account Executive team will provide a comprehensive proposal and a quote for the project. We will not begin any work on your property until you approve the pricing and scope of work.

Place an order

After receiving customer approval, we will move forward and process the order. The Customer Success team will then manage the project, inform the customer of lead times, updates, and scheduling, and help oversee change orders and installation.

Training and support

Once you've purchased and installed your GoKeyless products, our training and support staff ensures they perform up to standard. To ask a question or address any potential concerns, contact our Technical Services team for training and troubleshooting. Reach us via email at support@gokeyless.com or call us toll-free at 877-461-8894.

Why We're the Most Trusted in the Industry

Since 2003, GoKeyless has been helping property owners modernize their security systems by installing smarter, more efficient locks. Over the years, we've grown our company through a commitment to providing the industry's best products and customer service. To date, we've shipped more than 5 million locks to customers across the country, and we look forward to providing millions more.

We are proud to be an American company. Our pride drives us to work hard, help people, and provide for our families while helping to protect yours.