Returns

•  Returns must be requested within 30 days from the delivery date
• All returns require a valid RMA (Return Merchandise Authorization) number issued by GoKeyless.  
• RMA numbers are valid for 15 days from the date issued, and products must be  returned within this timeframe.  

•  Products must be unused and returned in their original packaging, including all  components (manuals, templates, screw packs, etc.).  
• Products returned with damaged or incomplete packaging or missing  components may be subject to a restocking fee.  

A 25% restocking fee may apply if approved to the following:  

• Special order products (if approved). 
• Open-box items that are missing parts (if approved). 
• Items returned after 30 days (if approved). 
• Additional restocking fees may be applied at GoKeyless’s discretion based on the  condition of the returned item.  

What is a Special Order Product?  

• Special order products are items that are custom-ordered, built-to-order, or not  typically stocked by GoKeyless. These may include: 
• Custom-configured locks or access systems.  
• Non-standard finishes or unique keying options.  
• Large-volume orders placed specifically for a customer.  
• Any item that is marked as a special order at the time of purchase. 
• Special order items are non-returnable unless approved by GoKeyless. 

Who Covers Return Shipping?  

• GoKeyless will provide a UPS return shipping label for all approved returns.
• If the return is due to a GoKeyless error (e.g., wrong item shipped, defective  product), we will cover the shipping cost.  
• If the return is due to a customer error (e.g., incorrect item ordered, change of  mind), the cost of return shipping will be deducted from the refund.  

Defective Products  

• If an item is defective, the customer must contact the manufacturer for  troubleshooting.  
• When requesting a return, the customer must provide GoKeyless with the trouble  ticket number obtained from the manufacturer.  
• Need assistance? GoKeyless can help you obtain the trouble ticket number if  needed.  

• All returns must be shipped using the UPS return label provided by GoKeyless.
• Customers are responsible for ensuring the item is properly packaged to prevent  damage during transit.  
• GoKeyless is not liable for lost or damaged return shipments if the product is  not properly packaged. 

Packaging Requirements  

• The item must be returned in a protective shipping box (just as it was originally  received).  
• Do not use the product’s original box as the shipping box. Any shipping labels,  writing, or tape placed directly on the product box may result in a restocking fee or  refusal of the return. 

RMA Number Requirement  

• The RMA number must be clearly displayed on the return label.
• Returns received without an RMA number may not be processed and may be  subject to a restocking fee.  

• Whenever possible, refunds will be issued back to the original payment  method. In some instances, GoKeyless may issue a check or provide an account credit  instead.  
• Refunds will be processed once the returned item is received and inspected.  
• If a return does not meet the above conditions, it may be rejected or subject to  additional fees. 
• Account credits are valid for 90 days from the date issued unless otherwise agreed upon.

• Special orders, custom products, and keyed-alike items are non-returnable unless otherwise approved.  
• Items purchased against the advice of a GoKeyless representative are also non returnable.
• Installed items are non-returnable.

Use this form or send an email to customercare@gokeyless.com with the following information.