GoKeyless Delivers Security with 94% Customer Satisfaction in 2025

In 2025, GoKeyless achieved a 94% Customer Satisfaction (CSAT) score based on feedback from more than 1,000 customer interactions across sales, technical support, and service channels. 

For organizations investing in access control systems, service reliability is not optional, it is operationally critical. This milestone reflects our disciplined focus on delivering dependable solutions, responsive support, and measurable outcomes for the businesses we serve. 

What a 94% CSAT Score Means for Businesses 

Customer Satisfaction (CSAT) measures how consistently a company meets expectations. A 94% score indicates sustained performance across product quality, communication, and problem resolution. 

For your properties this translates into: 

• Reduced downtime and implementation friction 
• Faster issue resolution 
• Informed purchasing decisions 
• Long-term vendor reliability 

In access control, poor support can disrupt tenants, staff, and daily operations. High satisfaction levels signal a partner capable of executing consistently at scale. 

Why Customer Satisfaction Matters in Access Control 

Access control systems directly impact property security, operational efficiency, and resident or tenant experience. 

For property managers and developers, inconsistent vendor support can create delays, maintenance bottlenecks, and tenant frustration. For commercial and institutional operators, system reliability affects compliance, safety, and brand reputation.

One of our five core values is Customer Satisfaction & Success:

Our customers are central to everything we do. We focus on delivering dependable solutions and exceptional service that support customer satisfaction and long-term success. By taking ownership of the customer experience, our team helps drive meaningful results for both our clients and the business.

This value shapes how we design access control strategies, recommend hardware, and support customers long after installation. 

What Drives Our 94% Customer Satisfaction Score? 

Our results are not accidental. They are built on operational discipline and subject-matter expertise. 

Consultative Guidance 
We help property managers, facilities leaders, and security professionals select access control solutions aligned with building type, user volume, compliance requirements, and long-term scalability. 

Technical Depth 
From standalone electronic locks to enterprise cloud-based access control platforms, our team provides knowledgeable support before, during, and after deployment. 

Responsive, Accountable Service 
With multi-channel support and clear ownership of customer issues, we prioritize resolution speed and transparent communication. 

The outcome is reduced friction, stronger system adoption, and greater confidence in day-to-day security operations. 

How GoKeyless Can Be Your Solution 

If your organization is evaluating access control providers, consider what long-term partnership requires: 

• Strategic product selection 
• Scalable solutions for growing portfolios 
• Reliable post-installation support 
• Accountability when issues arise 

With a 94% Customer Satisfaction score in 2025, GoKeyless demonstrates a consistent ability to support multifamily property managers, commercial operators, and institutional facilities with dependable access control solutions. 

We help organizations: 

• Implement keyless entry systems across multifamily portfolios 
• Standardize access control across multiple properties 
• Reduce key management inefficiencies 
• Improve resident and tenant experience 
• Strengthen physical security posture 

Security infrastructure should enable operational confidence, not create additional complexity. 

If you are a property manager or operations leader seeking an access control partner committed to performance, accountability, and long-term success, GoKeyless is ready to support your next phase of growth.