Access Aligned: Multifamily Tech Is Driven by Residents

Tenants may not always be in the boardroom, but they have to be a part of shaping the future of smart buildings.

In this conversation, Mike Pennacchio, President of GoKeyless, and Darren Weinstein, Senior Sales Manager at dormakaba, discuss how resident adoption is quietly driving growth in the multifamily access control ecosystem.

“If [tenants are] not liking what's going on, it's not growing."

For multifamily operators, property managers, and developers, investing in smart locks and access control systems isn’t just about security, it’s about user experience.

• If residents don’t use the mobile credentials…
• If they avoid the platform…
• If the tools feel complicated…

Adoption stalls. And when adoption stalls, innovation slows. That’s why listening to the end user, even when they’re not directly in the room, is critical.

Together, GoKeyless and dormakaba help multifamily properties implement smart access control solutions designed not just for operational efficiency, but for real-world resident engagement.

Because in today’s connected living environment, growth isn’t driven by hardware alone. It’s driven by adoption.