We make the returns process simple. You have 30 days to return your products, so don’t feel rushed. Try contacting our Technical Support Department before returning/exchanging your product: (937) 247-9327. We offer technical support for the majority of our products, and if for any reason our in-house technicians cannot help you, we will direct you to the people who can.
It is extremely rare, but if you receive a package with a product that is different than what you ordered please contact us immediately. It is important that you contact us before returning the item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges.
Please be prepared with your order number and a list of the products before contacting us.
In our busy lives it’s easy to unknowingly order the wrong color, or enter in the wrong information when placing your order.
Unlike other vendors, we understand how this can happen and we don’t give you grief over it! Follow the instructions of our Official Return/Exchange Procedure here.
Once you have clicked “Submit My Order” we can cancel or change your order prior to shipping. Our process is designed to fill and ship your items with as little delay as possible so we suggest that these requests be made immediately by contacting customercare@gokeyless.com or calling us at 937-247-9327. You may also choose to return/exchange your order by following the instructions of our Official Return/Exchange Procedure.
It is extremely rare, but if you receive an item that is damaged or defective upon arrival please contact us immediately. It is important that you contact us before returning the item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges.
Please be prepared with your order number and a detailed description of the damage or defect before contacting us.
Over 5 Million Locks Sold
Trusted Since 2003