Customer Service

General Store Info

Contact Us

Our professional, knowledgeable staff is here to assist you Monday through Thursday from 8:30am to 7pm Eastern standard time, and Friday from 8:30am to 5pm Eastern time. It’s easy to reach us — use any of the methods listed below. Online sales and service associates may also be reached outside of normal business hours by using Live Chat, or by email at sales@gokeyless.com, or customercare@gokeyless.com.

Toll free: (877) 439-5377
Outside U.S.: (937) 890-2333
Email: Sales – sales@gokeyless.com – Support – customercare@gokeyless.com

Live Chat
Questions about an item

GoKeyless™ offers a huge selection of keyless door locks. Our selection includes locks that perform many functions to accommodate you best. If for any reason you’re “stuck” as to what lock you need for your environment, GoKeyless has experts on staff to help you. Our professionals have worked hand in hand with top security officials at government run facilities to building managers, to homeowners from around the country – we can recommend the appropriate keyless lock for you!

Status of an Order

Keeping you “in the loop” is first and foremost at GoKeyless. Upon placing your order, you are sent a payment confirmation and then a sales receipt for your records. Upon shipment of your keyless locks, you are then notified with the tracking number, carrier, and scheduled delivery time. If at anytime you need to know the status of an order, please login to the My Accounts page at www.GoKeyless.com for the fastest response.  You may also contact us by email at customercare@gokeyless.com, or call us toll free at (877) 439-5377.

Need Help Installing Your Products?

Let us help you find a local installer. We have a large list of installers that we can refer you to.

Once you’ve placed your order, please email us at sales@gokeyless.com for FREE help from one of our representatives.

*Installer referal availability is subject to geographical location, certain zip codes may not be included within the network.

Let Us Program the locks for you

Programming these locks can be time consuming. We have a team that is dedicated to accomplishing the task quickly.
And they will train you how to use them too!
Contact us at (877) 439-5377

Additional Info

High Security

  • Preventing trouble before it occurs is one of the best security benefits of keyless locks and access control. Yes these security systems are great for ‘fixing’ a problem, but we’d rather see you avoid one in the first place.
  • When your keys are out of your possession — valet your car, leave your keys on your desk — they can be copied.  This gives someone who would wish you, your family, your children, or your employees harm, the opportunity to do so.  Keyless locks let you take your keys out of your pocket, out of your purse, off your key ring, and out from under your special hiding place.
  • Protection where-ever you go… just look at how this Captain of Industry and Celebrity utilizes this technology http://money.cnn.com/galleries/2009/news/0911/gallery…
  • When you need to quickly get in your home or business and lock the door behind you, now you can because you no longer will rummage for, hassle over, or fumble with keys.
  • When you’re in a hurry to leave the house or work, now you have the FREEDOM to do so because you can shut the door behind you knowing all you need is your PIN (mechanical PIN locks, electronic PIN locks), fob/card, or finger to get back in.
  • Hiring a locksmith to change your company’s locks, re-key, issue new keys or install the old-fashioned lock and key arrangement is costly.  Keyless locks eliminate this.
  • Company owners and those in charge of access can now add, change, or delete employees’ credentials right at the lock or via computer.  A number of our locks even let you set time-determined lock and unlock schedules so you don’t have to make your nightly rounds ensuring each door is secured and locked.  Within minutes of having your new keyless lock system you will start reaping the money-saving and security benefits of this superior lock technology.
  • Our product offering includes a number of bump proof locks with no key hole for somebody to “pick” or bump your lock, eliminating the growing worry of key bumping.
  • Concern over the safety of confidential data in the workplace has never been higher. In a 2006 study conducted by VONTU, the loss or theft of removable media such as laptops, PDA’s, detachable USB drives and now the ability to remove data to a small flash device is increasingly becoming a major security problem. The spaces and private offices where sensitive information is at risk are either poorly secured with a keyed lock, or not locked at all. This creates a data-loss and identify fraud risk. Our biometric fingerprint locks and combination keyless locks are a first-line-of-defense preventative solution. Managers, employees, and staff no longer need to worry about leaving doors left open, unlocked, or propped open because of having to track down and keep up with their keys.
  • Families with special needs, such as children who have autism, will find our double-sided mechanical keyless door locks advantageous in keeping their kids “in” and out of harms way. With traditional keyed locks, children with autism can easily find hidden keys, get out of the house, and start to wander.
  • Doors with paneled glass down the sides of the door, or glass within the door can now be secured with our double sided keypad locks. This way if a burglar breaks the glass, they would not be able to open your door. You can even set the inside code to a couple of numbers so you can quickly exit. The outside code can be longer.
  • With so many ways these days for predators to talk with or find our children online, the last thing you need is your kids locked out of the house after school or when coming home from the mall or their friends house when you aren’t home! Order a keyless lock today and sleep better knowing all your child has to do is enter their code or use their finger to quickly get inside. (When considering a fingerprint or biometric fingerprint lock, children’s fingerprint are generally fully developed by age 8-9. The locks will still work with your child’s fingerprint at earlier ages, however you may need to re-enroll them as their prints are developing)
  • Picture for a moment, how many copies of your home or office keys could be floating out there. The people that lived in your house before you, people that you give your keys to who work on your car, ex-employees, keys that were found outside your house under a mat, etc… are all examples of how your keys may have been copied.

Convenient Lifestyle

  • With technology advances, we have become a more productive culture. The drawback is we are increasingly busier and busier. With our keyless door locks and keyless entry systems you can combat this by having ONE LESS THING TO WORRY ABOUT each day. You don’t have to remember to take your house or office keys with you anymore – trust us, the next time you get locked out or forget your keys you will wish you had keyless entry. Putting a keyless lock or keyless security system in your home or business pays you back each time you would have been locked out, or had to endure the hassle to replace your lock or make keys.
  • Leaving your office to go down the hall? Need to run out to your car to grab something? Heading off for a walk or jog with the family pet? At GoKeyless we are like you where we understand the value you place on your time. Do you really have time anymore to search high and low for your keys, or yell to your spouse or kids to help you find the key, so you can be on your way. We sure don’t and we are sure you don’t neither. Get a new keyless door lock for your home or business right away and save yourself the future headaches. Just don’t take our word for it though, over 75,000 customers in the last 10 years have already gone keyless. We’re so confident you’ll love your new keyless entry, we’re willing to provide the best guarantee in the industry. Don’t wait until you get locked out or lose your keys again.
PLACE AN ORDER

Whether you’re a seasoned online shopper or if it’s your first time, GoKeyless makes it safe and secure to place your keyless lock order online or by phone. Our site uses the highest commercially available encryption for online orders, and all of your private information is kept confidential and never sold.

Start by finding the item you’re looking for. Either type it in our search box at the top of our site, or click the links on the home page.

Once you’ve located your item, simply click on it to be taken to that product’s details page. At this point you may call your order into us toll free at (877) 439-5377, 1-937-890-2333 (Outside U.S.), or continue online.

To continue online, you will use the drop down pick lists to select things such as your finish, your handing, etcetera (where necessary) and then enter your quantity. Now click the “Buy Now” button to place the item in your shopping cart. Your online shopping cart is just like the cart you use at any grocery outlet.

At this point you can “checkout” by following the steps indicated, or you can continue shopping and adding to your cart.

When you’re ready to pay online for the items you’ve selected, you will need a valid credit card, or you may also use PayPal.

Item Availability

Items listed on our site are in stock and ready to ship unless they are marked as back ordered. Upon receiving your payment and verifying your shipping address, your ordered item will be shipped.  Generally orders received by 3pm Eastern time are shipped same day.

Special orders, for example when you want your locks “keyed” the same, or if you are ordering a complex access control system, may take additional time to process. This additional time can vary, but is usually from 1-2 business days.

Our product selection expands weekly, if there is an item you want that is not on the site currently, there is a 99% chance we can get it and have it shipped to you quickly.

 

Shipping Methods and Costs

FREE ground shipping on all orders over $499*

The item you order from www.gokeyless.com, and the location you are having it delivered to will determine the various shipping methods you have available to you. This will also determine associated shipping charges.

Generally, items are shipped UPS ground. (We can use your UPS account #, or if you have a Fed Ex account # we can ship your item Fed Ex)  Items being shipped ground to the 48 contiguous U.S. addresses can take anywhere from 1 day to 5 days depending on your delivery location. Midwest and East delivery address usually take the shortest time, Mountain and West addresses a little longer.

Express delivery, including 3 Day, 2nd Day, Overnight, and Overnight Early AM are available. To make sure your item is shipping express, be sure to select the express shipping option at checkout when placing your order.

Items shipping to Hawaii and Alaska, generally take 5-10 days for delivery. Ground shipments to HI and AK will be sent UPS.

GoKeyless supports our troops and will ship to APO & FPO addresses.  At checkout click Calculate Shipping, choose United States, and then Armed Forces for your state and enter your zip code.  If you have a DHL Account, we can also ship using your account.  When you are overseas, we can handle everything electronically, please call or email us if you have any questions on how to get started.

For shipments to Canada you can select from USPS (United States Postal Service) or UPS.  We offer multiple USPS and UPS delivery options at checkout.  Items usually take 3-7 days for delivery. This time may vary as however as each customs agency is different in their processing time.

International shipments are accepted and shipped USPS (United States Postal Service) Priority International, or UPS International.

Tracking details will be emailed within 48 hours of your item being shipped.

*When your total checkout price exceeds $499.00 you qualify for Free UPS Ground shipping unless you have chosen an express delivery method.
*For delivery locations in U.S. lower 48 states only.

Note: UPS does not deliver on Saturday or Sunday.

Shipping Guidelines

Orders are shipped on business days only, Monday – Friday, excluding Federal Holidays. Circumstances beyond our control, such as weather related events and natural disasters may cause a delay in shipment.

When you have any questions, please call Customer Service at (877) 439-5377 or (937) 890-2333 (Outside US), or email customercare@gokeyless.com

Shipping Methods and Costs

Shipping for custom orders is generally handled ground, however, we are flexible and can work with you to have your order delivered more quickly. Call us at (877) 439-5377.

Tracking your Order

Upon placing your order you are notified of your order’s status by email, and you may also check the status, under the My Account section by logging in. Tracking numbers are assigned to all orders via the carrier, Fed Ex, UPS, or USPS and may take up to 48 hours after your item has already been shipped to appear in the carrier’s tracking system. This means that although your order is already on its way to you, details about your shipment may not be available for up to 48 hours.

GoKeyless will notify you by email once tracking information is available from the carrier. You may also continue to track the status of your order under My Orders. Simply click the My Accounts link.

Payment Options

  • Visa
  • MasterCard
  • Discover
  • American Express
  • PayPal
  • Google Checkout
  • Electronic Check
  • Check
  • PO’s (Purchase orders)*

*Purchase orders are accepted from Government organizations, institutions, and businesses who qualify.  If you are a business and would like to order using your PO#, please emails us at sales@gokeyless.com, or call us toll free at (877) 439-5377 to register – registration is quick and easy.

Payments are processed using the highest commercially available level of encryption so that you can be assured your critical financial information is safe.

Further, at no time will GoKeyless ever sell or distribute your personal information or payment information.

Sales Tax

State laws require GoKeyless to charge sales tax for items being shipped to Ohio addresses.

Quantity Discounts and Discount Codes

Many of our items when ordered in larger quantities may qualify for discounts. Quantity discounts are automatically applied once you type in the number of items you are ordering.

To redeem a discount code, simply type your code into the Discount Code box while checking out, and then hit continue.

Emails concerning your order

Once you’ve placed your order you will receive several emails about it. First you will receive a payment confirmation from our payment processor, PayPal, that your payment was approved. Second, you will receive your sales receipt from GoKeyless. Finally, once your order has shipped, and the tracking information has been provided by the carrier, Fed Ex, UPS, or USPS, you will receive your tracking number.

Order Status

The fastest and easiest way to check the status of your order is by clicking the Order Status page and submitting your order number.

You may also email us at customercare@gokeyless.com, or call Customer Service at (877) 439-5377.

Tracking your Order

Upon placing your order you are notified of your order’s status by email, and you may also check the status, under the My Accounts section by logging in. Tracking numbers are assigned to all orders via the carrier, Fed Ex, UPS, or USPS and may take up to 48 hours after your item has already been shipped to appear in the carrier’s tracking system. This means that although your order is already on its way to you, details about your shipment may not be available for up to 48 hours.

GoKeyless will notify you by email once tracking information is available from the carrier. You may also continue to track the status of your order under My Accounts. Simply click the My Accounts link.

Delivery of your Item(s)

The item you order from www.gokeyless.com, and the location you are having it delivered to will determine the various shipping methods you have available to you. This will also determine associated shipping charges.

Generally, items are shipped either UPS or Fed Ex ground. Items being shipped ground to the 48 contiguous U.S. addresses can take anywhere from 1 day to 5 days depending on your delivery location. Midwest and East delivery address usually take the shortest time, Mountain and West address a little longer.

Upon receiving your keyless entry item(s) immediately inspect the contents to be sure there is no potential damage that may have occurred during the shipment. This would be extremely rare anyways, but it’s always good to check.

If you have any questions, please call (877) 439-5377.

Cancellations

Once you have clicked “Submit My Order” we can cancel or change your order prior to shipping. Our process is designed to fill and ship your items with as little delay as possible so we suggest that these requests be made immediately by contacting customerservice@gokeyless.com or calling us at 937-890-2333. You may also choose to return/exchange your order by following the instructions of our Official Return/Exchange Procedure.

Two instances where you can cancel would be if an item is back ordered, or if for some reason we were unable to process your payment.

Secure Ordering

GoKeyless.com uses the industry standard protocol for encryption, SSL, or Secure Socket Layer to keep your order information secure.